Improving Interpersonal Relations Within Your Organization

Ivana Dojcinovska-Stojanovic, 23-25.3.2016, M6 Educational Centre

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Workshop Overview

Organizations are complex networks of interpersonal relations, some of them formalized and visible, but most of them informal and hidden. All interpersonal relations can equally affect the work environment, success, productivity, but also personal career development.
Effective – open and direct – communication builds trust and loyalty, and they constitute the basis of every interpersonal relation.
This workshop will help the participants to become aware of their own styles of communication and behavior, and also to learn to recognize styles, behaviors and motivating values of other, different from yourself.

Who Should Attend

This training is intended for every employee, in any position or hierarchical level in the organization. Double benefit shall be gained by those whose work involves managing people – team leaders and managers.

How will you benefit?

This workshop will help you:

· To better understand the reasons and consequences of different behaviors and interpersonal relations in the organization
· Learn to better cooperate in a team or lead teams, whilst minimizing conflicts within the group
· Understand how your personal values “breathe” together with the organizational structure
· Communicate effectively with different people in your work environment
· Learn how your behavior and the behavior of others contributes to achieving better business results
· Recognize and improve engagement at the workplace

Day 1 (23.03.2016)

11:00 – 11:30 Registration

11:30 – 13:00 Module 1
· Introduction, expectations from the training
· Basis of organizational behavior. Why is it important how we behave at work?
· Interactive exercise: Which behaviors as dislike in my co-workers?

13:00 – 13:15 Coffee Break

13:15 – 14:45 Module 2
· Social competences. Models of mapping and improving interpersonal relations in the organization. Johari window.
· Communication and communication styles. Active listening and giving feedback.
· Interactive exercise: What is my communication style?

14:45 – 15:30 Lunch

15:30 – 17:00 Module 3
· Vertical and horizontal communication in the organizations
· Group dynamics in teams
· Interactive exercise

Day 2 (25.03.2016)

11:00 – 11:30 Registration

11:30 – 13:00 Module 1
· Organizational culture
· Term for values, attitudes, behaviors. Personal and organizational/ corporative values
· Interactive exercise: My personal values

13:00 – 13:15 Coffee Break

13:15 – 14:45 Module 2
· Engagement at the workplace
· 3Ѕ Model of employee engagement
· Interactive exercise: Evaluation of individual level of engagement

14:45 – 15:30 Lunch

15:30 – 17:00 Module 3
· Intercultural communication in organizational context
· Most common mistakes in business communication
· Conclusions and recommendations

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Ivana Dojcinovska-Stojanovic
Ivana is experienced HR manager, specialized on SHRM in manufacturing companies. Since 2010 she is performing the role of an HR Director in Wabtec MZT in Skopje, global railway manufacturer based in USA. She is planning, organizing and implementing all people management activities in the plant with more than 350 employees.
Ivana has more than 12 years of experience in the area of workforce development in the country and region, has been actively involved in processes of reforming the educational sector since 1997, more specifically vocational education, adult education, cooperation between education and business sector, labor market and career guidance, specialized in the transition from education to employment. Ivana has held more than 30 training courses in the field of human resources development and human resources management, career counselling, intercultural communication and organizational behavior.
Ivana holds a master’s degree in HR Management. She is GCDF certified career facilitator and trainer, trained PR officer, certified mentor for interns in companies and licensed translator and interpreter for German language. In the scope of the “HR manager of the year 2014” event, the Macedonian HR Association (MHRA) awarded Ivana as one of the most proven HR professionals a Recognition for professional fulfilment and contribution.
Ivana is co-founder and Board member of the Macedonian Association of Career Counsellors –ASK. Since March 2015 she is also Board member of the Macedonian HR Association (MHRA).
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